Shipping
Fast shipping
All orders are dispatched from our Germany warehouse within 3-7 business days.
Revocation
All items are carefully inspected and packed before shipping. Returns for quality defects are accepted within 14 days. Please check the package upon delivery. For your peace of mind, we also provide a one-year warranty for any quality issues, safeguarding your rights.
Get in touch
If you have any questions about your order, please contact us. Our customer service is available Monday through Friday from 8am until 5pm est.
FAQ for Jewelry
Tarnishing of jewelry:
Despite the property of the metal, oxidation and discoloration often occur. To protect your jewelry from tarnishing, it is best to store it in an airtight container in the jewelry box we provide.
How do I use the polishing cloth?
Gently rub the surface of your piece with the polishing cloth. Never wash the polishing cloth as it will lose its effectiveness, and keep out of reach of children!
Do you have a warranty?
Yes! For 1 year from the date of purchase, we’ll take care of your product if any damage to the material occurs.
Please note: This warranty does not cover lost items, scratches that come with normal wear and tear, improper use or storage of your product, and any modification to your product done by a third party.
Care Instructions
- Remove jewellery when showering or bathing. This is particularly important when on the beach, in the sea and in chlorinated water.
- Avoid wearing jewellery when doing physical work such as housekeeping, gardening or exercise.
- Never expose jewellery to household cleaning products, especially bleach and highly reactive solutions.
- Avoid spraying perfume, hairspray on the gemstones or pearls as it jeopardizes the integrity of the material.
- Remove jewellery when applying make-up, creams to avoid the residue getting into the texture or gemstone setting.
Any residue dulls the shine of your ring. - Keep away from extreme temperatures and humidity.
- It is best to clean your jewelery regularly with a soft cloth or a jewelery polishing cloth provided by us. Please never clean your jewelry with an rough cloth.
- Store in dry and cool in the jewelry box we have provided, avoid direct sunlight when you are not wearng.
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Scope of delivery
Every Yacc Jewelry order comes with 1-2 complimentary silver polishing cloths for maintaining your accessories, a jewelry care instruction card, a jewelry pouch, and a jewelry box.
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Protecting the environment is everyone's responsibility
Chic jewelry, eco-conscious packaging. Unveil sustainable style with us.